Frequently Asked Questions
Quick answers to common questions about 3albal.
How do I place an order?
Choose a product, add it to your cart, enter the recipient and delivery details, select an available delivery option, complete the required payment information, and confirm your order.
What delivery options are available?
Available options may include standard delivery and same-day delivery for eligible products and locations.
How does same-day delivery work?
Same-day delivery is available only when the product, location, preparation time, selected time slot, and delivery capacity allow it.
How can I pay?
The currently available payment methods are shown during checkout. Bank transfer / CliQ may be available and may require a payment reference or receipt image.
Can I use a coupon?
Yes, when a valid coupon is available and your order meets its conditions. Coupon restrictions, expiry dates, and limits may apply.
Can I change or cancel my order?
It depends on the order status and product type. Contact support as soon as possible. Orders that are already being prepared may not be eligible for cancellation.
How do I follow my order?
Open My Orders in the app to view your order details and current status.
What if an item is out of stock?
Out-of-stock items cannot be ordered. Availability may change, so the app checks product status during the ordering process.
How do I delete my account?
You can request permanent account deletion directly from the account area inside the 3albal app. You can also review the instructions on the Account Deletion page.
How can I contact support?
You can use the in-app live chat, email support@3albalapp.com, or call +962 79 658 9309.