Privacy Policy

1. Information We Collect

Depending on how you use 3albal, we may collect the following categories of information.

1.1 Account and Personal Information

When you create or use a 3albal account, we may collect:

• Name
• Email address
• Phone number
• User or account identifier
• Account authentication and verification information

Passwords are not stored in plain text and are handled using appropriate authentication and security mechanisms.

1.2 Delivery and Recipient Information

When an order is placed, information necessary to process and deliver the order may be collected, including:

• Recipient name
• Recipient phone number
• Delivery address
• Delivery city
• Requested delivery date and time
• Delivery instructions or special notes provided by the user
• Gift messages provided by the user

Users should only provide recipient information that they are authorized to provide for the purpose of fulfilling the order.

1.3 Orders and Purchase History

We collect information related to purchases and transactions performed through 3albal, which may include:

• Products ordered
• Quantity and pricing information
• Participating store
• Discounts and coupons
• Order totals
• Delivery fees and delivery method
• Order and payment status
• Payment method
• Transaction or payment reference information where applicable
• Order history

1.4 Payment Verification Information

Where a payment method requires manual payment verification, users may be permitted or required to provide payment-related verification information, such as a transaction reference or an image of a payment receipt.

3albal does not intend to collect or store complete payment card numbers, card security codes, or online banking passwords through ordinary receipt-upload functionality.

Users should avoid including unnecessary sensitive financial information in uploaded images or messages.

1.5 Communications and Support

If you communicate through 3albal's in-app chat, order messaging, customer support, or similar communication functionality, we may collect and retain the content of those communications and related information necessary to respond to and manage the request.

1.6 Reviews and User-Generated Content

When you submit ratings, reviews, comments, or other content, we may collect and store that information in order to provide the relevant 3albal functionality.

1.7 Device and Notification Information

We may process device or application identifiers, including push-notification registration tokens, to enable notifications and communications relating to the 3albal service.

2. How We Use Information

We may use collected information to:

• Create, authenticate, verify, and manage user accounts
• Provide the features and functionality of 3albal
• Process and manage orders
• Coordinate order preparation and delivery
• Provide necessary order information to participating stores and delivery service providers
• Verify payments where applicable
• Display and manage order history
• Provide customer support and in-app communications
• Process reviews and other user-generated content
• Send service-related and order-related notifications
• Protect the security and integrity of 3albal
• Prevent misuse, fraud, or unauthorized activity
• Comply with applicable legal and regulatory obligations

3. How Information May Be Disclosed

We do not sell users' personal information.

Information may, however, be disclosed where reasonably necessary to operate 3albal, including to:

• Participating stores that need relevant order information to prepare and fulfill an order;
• Delivery providers that require recipient, address, phone, delivery-time, or other necessary delivery information;
• Technology, hosting, communications, notification, email, verification, payment, or other service providers acting in connection with operation of the service;
• Government authorities, regulators, courts, or other parties where disclosure is required by applicable law, legal process, or a valid governmental request;
• Parties where disclosure is reasonably necessary to protect users, 3albal, participating stores, or others from fraud, abuse, security threats, or unlawful activity.

We seek to limit disclosed information to what is reasonably necessary for the applicable purpose.

4. Third-Party Services

3albal may rely on third-party technology and infrastructure providers to operate certain features, such as cloud infrastructure, push notifications, communications, email, authentication or verification services.

Such providers may process limited information as necessary to provide their services and may be subject to their own privacy terms and applicable data-protection obligations.

5. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Communications between the 3albal application and our online services are transmitted using encrypted HTTPS connections where applicable.

No electronic storage or transmission method can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, maintaining transaction and order records, resolving disputes, preventing fraud, enforcing agreements, and satisfying applicable legal, accounting, or regulatory obligations.

Different categories of information may be subject to different retention periods.

7. Account and Data Deletion

Users can request permanent deletion of their 3albal account directly from the 3albal mobile application using the Delete Account option available within the account area.

Users who cannot access the application may also find account deletion instructions on our Account Deletion page:

3albal Account Deletion

Following an account deletion request, account-related personal information will be deleted or anonymized where applicable. Certain information may be retained where reasonably necessary or legally required, including transaction, accounting, security, fraud-prevention, dispute, order, or regulatory records.

8. Notifications

3albal may send push notifications relating to orders, messages, service updates, or other app functionality. Notification permissions can generally be controlled through the user's device settings.

9. Children's Privacy

3albal is not specifically directed to young children. We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.

If we become aware that personal information has been collected in violation of applicable child privacy requirements, we may take appropriate steps to remove it.

10. Third-Party Stores and Services

Products available through 3albal may be supplied by participating third-party stores. Information necessary to fulfill an order may be provided to the applicable store or delivery provider.

3albal is not responsible for independent processing performed by third parties outside the scope of the 3albal service and outside our instructions or control.

11. International Processing

Some technology providers used to operate 3albal may process information using infrastructure located outside Jordan. Where applicable, we seek to use reputable providers and appropriate safeguards for such processing.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to 3albal, our practices, legal requirements, or technology.

The latest version will be made available on this page and the "Last updated" date will be revised when appropriate.

13. Contact Us

For privacy questions, account deletion requests, or concerns regarding personal information, contact:

3albal - عل بال
Jordan
Email: support@3albalapp.com